How to troubleshoot if anti-malware shows the scanning error?

Anti-malware is a crucial program for the system. It manages the system’s security and keeps the device protected from all dangerous threats. But when the anti-malware is unable to work; users need to fix it. Without anti-malware; your device can face various issues and may get into malware infection. When your anti-malware shows the scanning error, check for the causes behind the issues.

Possible reasons for getting anti-malware scanning error

  • Your antivirus is not compatible with your computer
  • Anti-malware program files are missing
  • PC Junk is corrupting your anti-malware
  • Some system files are corrupted
  • OS is running out-of-date
  • Your anti-malware is outdated
  • Another security software is interrupting the anti-malware
  • Third-party software is corrupting the scanning process

Resolving anti-malware scanning error

Inspect your computer for resources

Some users reported that Malwarebytes cannot connect to service after transferring the license. Anti-malware allows the user to transfer the active license from one device to another. But sometimes, users didn’t check the resources on new devices. Users can only transfer the license when both devices have the same interface and resources. You can’t transfer your anti-malware for Windows license to the Mac device. If you try to use the anti-malware; it will show you a scanning error. Users can only transfer anti-malware licenses from one platform to another when they have a multi-licenses plan. Check the resources on your system and then check for the available anti-malware plans.

Delete junk from the device

When your anti-malware shows an error unexpectedly then check all the junk on the system. Computer accumulated some junk with time. If the user didn’t clean the junk regularly then those junk will start interrupting other programs. While deleting the junk, check the temporary files. Delete all those temp files and then restart the computer. Now try to run them anti-malware. In case, the antivirus is still showing a scanning error then check for other junk. If you are using a Windows computer then check for the clean manager tool. It is the inbuilt tool that is used for cleaning the junk files from the system. Go to your computer and search for cleanmgr on the run bar. Run the tool and it will show the list of all the junk accumulated by the system. Now click on all the junk items you want to delete from your system. Once the junk gets removed; restart the system and now you can try scanning the computer with anti-malware.

Repair your system files

Your anti-malware can show a running error when some of your system files get corrupted. These files mainly get into error when the user makes some changes on the system or the device faces any runtime error. But you should not try editing the system files manually. Your single mistake corrupted your whole OS. Instead of checking manually, you can run the Windows system file checker tool. It will check for the files which are causing the error and then repair them. Run the SFC/scannow command of your device and it will automatically check for the corrupted system files. After some time, the file checker tool will show the result showing the repaired pages. After repairing the files, you can check for running your anti-malware.

Update your operating system and anti-malware

The error on running anti-malware can appear when the OS or the anti-malware setup is out of date. When the OS is running out of date; many of the functions stop working. Also, go for the anti-malware update. Most of the anti-malware has auto-update features. But sometimes the feature gets disabled. Go to the antivirus program and check for the new update. Download the update of OS and anti-malware. After updating, your anti-malware will start scanning.

Remove another security software

Many times users install another security software on the computer which starts conflicting with the primary anti-malware. When the anti-malware shows the error; you have to check for another security software. If you have the firewall or VPN on the system then uninstall it. You can’t use a personal firewall along with an anti-malware’s firewall. Either uninstall the personal firewall or you have to disable it on your anti-malware. After removing the other security program from the device; you can check for the related error.

Increase the free disk space

Anti-malware can stop the scanning process when it can’t find enough space. It requires some space to process and scan the system. When the hard disk gets filled up; many programs start showing the error. You have to increase the hard disk space on the computer for fixing the program-related issues. Users can delete the third-party programs or large files (movies, games, etc.) for increasing the space. Once you get enough free hard-disk space; your anti-malware will start scanning the device.

The user has to reinstall the anti-malware setup when the error is occurring due to missing program files. Program files can get corrupted or deleted mistakenly. Repairing those files is not easy so you can reinstall the setup and run the scan reliably.

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